Booked out a month? Let’s talk about it.
This week Jake Voll sits down with Robert Few of The Connection Xchange, back for his fifth time on the show, to talk about something dealers all over the country are living with right now: install schedules booked out five, six, even twelve weeks.
Robert runs TCX, a management consulting firm that helps integrators get bigger, faster and stronger, and he and Jake work through when to hire, when to raise prices instead, and how much of the backlog pain really comes down to planning and the comp plan.
In this episode, we talk about...
✅ Why waiting until you're busy to hire a tech gets it backwards
✅ Leaning on electrical contractors and subs to bring jobs in sooner
✅ Raising prices versus adding headcount, and charging more for one-off jobs with no RMR
✅ Comp plans that pay on gross revenue, and what they do to your RMR
✅ Tech bonuses built on budgeted labor hours, with go-backs coming out of the pool
✅ Triaging urgent jobs, geographic clustering, and the "friends of Robert" call
✅ The spare tech in the office, and why the best-run dealers always have one
✅ Staging jobs, right-sizing truck stock, and sending an Uber instead of a tech to the supply house
✅ Robert's three fixes for a dealer who is 10 to 12 weeks out today
Coffee Break With Jake is recorded live every Friday at 11am ET. Join us live or register to attend at https://go.ssandsi.com/coffeebreak
Robert runs TCX, a management consulting firm that helps integrators get bigger, faster and stronger, and he and Jake work through when to hire, when to raise prices instead, and how much of the backlog pain really comes down to planning and the comp plan.
In this episode, we talk about...
✅ Why waiting until you're busy to hire a tech gets it backwards
✅ Leaning on electrical contractors and subs to bring jobs in sooner
✅ Raising prices versus adding headcount, and charging more for one-off jobs with no RMR
✅ Comp plans that pay on gross revenue, and what they do to your RMR
✅ Tech bonuses built on budgeted labor hours, with go-backs coming out of the pool
✅ Triaging urgent jobs, geographic clustering, and the "friends of Robert" call
✅ The spare tech in the office, and why the best-run dealers always have one
✅ Staging jobs, right-sizing truck stock, and sending an Uber instead of a tech to the supply house
✅ Robert's three fixes for a dealer who is 10 to 12 weeks out today
Coffee Break With Jake is recorded live every Friday at 11am ET. Join us live or register to attend at https://go.ssandsi.com/coffeebreak
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