Coffee Break with Jake

Professionalism isn’t branding; it’s operations. In this episode, Jake is joined by several seasoned pros across the industry to break down what “high standards” actually look like in the alarm and security integration world.

From hiring sales reps for character and integrity, to building packages, pricing guardrails, and quote approvals, to tech behaviors as simple as booties + moving blankets, this conversation connects the dots between professional execution and what matters most: customer trust, retention, and long-term RMR.

What you’ll learn in this episode:

✅ How dealers are hiring salespeople around character, ownership, and integrity (not just charisma)
✅ Why “packages/kits” and clear product standards prevent sales-tech conflict
✅ How using the right tools can speed onboarding and reduce quote errors
✅ The 2-layer safeguard that stops bad quotes before they reach the customer
✅ Field professionalism that costs almost nothing but changes everything
✅ Why tech soft skills can be more valuable than speed, and how to measure it
✅ How to use post-install feedback to catch issues before customers quietly churn

Coffee Break With Jake is recorded live every Friday at 11am ET. Join us live or register to attend at https://go.ssandsi.com/coffeebreak