Beyond the Hype: How AI Agents Are Transforming Security Businesses Today
Let's talk about how AI is transforming security businesses. And no, we're not talking about AI-powered security technologies. We're talking about how artificial intelligence is revolutionizing the way security integrators and dealers run their businesses right now.
On this special edition of Coffee Break with Jake, Jake Voll sits down with Don Moran from HighlandTech, a former industry insider turned AI entrepreneur who left a Fortune 100 career to help security companies leverage AI agents in their daily operations.
If you've been hearing the AI buzz but struggling to understand what it actually means for your business, this episode cuts through the noise with real-world examples from central stations, integrators, and service providers already seeing results. Don and Jake explore how AI agents—digital workers with the ability to automate repetitive tasks—are helping security companies improve service levels, reduce response times, and stay competitive without necessarily reducing headcount.
✅ What AI agents actually are (and how they differ from ChatGPT): think digital workers that operate autonomously within specific workflows, not generic chatbots
✅ Real central station success stories using AI voice agents to handle non-dispatchable events, replacing clunky IVR systems with natural conversations that customers actually appreciate
✅ The service-side goldmine: why 24/7 service inbox monitoring, tier-one tech support automation, and inspection scheduling represent the biggest opportunities for security integrators
✅ How to start small and scale smart: Don's proven framework for identifying repetitive tasks, mapping workflows, and implementing vertical agents tailored to your brand voice
✅ Lead conversion breakthroughs: AI agents that call expired leads immediately, book appointments consistently, and never have a bad day or forget to follow up
✅ Security and ethical considerations: what you need to know about data privacy, prompt injection risks, and giving AI agents the right level of access
✅ The upskilling opportunity: how to help your team transition from repetitive roles into more strategic positions as AI handles mundane tasks, keeping jobs while elevating service
Coffee Break With Jake is recorded live every Friday at 11am ET. Join us live or register to attend at https://go.ssandsi.com/coffeebreak
On this special edition of Coffee Break with Jake, Jake Voll sits down with Don Moran from HighlandTech, a former industry insider turned AI entrepreneur who left a Fortune 100 career to help security companies leverage AI agents in their daily operations.
If you've been hearing the AI buzz but struggling to understand what it actually means for your business, this episode cuts through the noise with real-world examples from central stations, integrators, and service providers already seeing results. Don and Jake explore how AI agents—digital workers with the ability to automate repetitive tasks—are helping security companies improve service levels, reduce response times, and stay competitive without necessarily reducing headcount.
✅ What AI agents actually are (and how they differ from ChatGPT): think digital workers that operate autonomously within specific workflows, not generic chatbots
✅ Real central station success stories using AI voice agents to handle non-dispatchable events, replacing clunky IVR systems with natural conversations that customers actually appreciate
✅ The service-side goldmine: why 24/7 service inbox monitoring, tier-one tech support automation, and inspection scheduling represent the biggest opportunities for security integrators
✅ How to start small and scale smart: Don's proven framework for identifying repetitive tasks, mapping workflows, and implementing vertical agents tailored to your brand voice
✅ Lead conversion breakthroughs: AI agents that call expired leads immediately, book appointments consistently, and never have a bad day or forget to follow up
✅ Security and ethical considerations: what you need to know about data privacy, prompt injection risks, and giving AI agents the right level of access
✅ The upskilling opportunity: how to help your team transition from repetitive roles into more strategic positions as AI handles mundane tasks, keeping jobs while elevating service
Coffee Break With Jake is recorded live every Friday at 11am ET. Join us live or register to attend at https://go.ssandsi.com/coffeebreak
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